1. Returns
1.1 We accept returns within 7 days of delivery for most items, as long as they are new, unused, and in their original packaging.
1.2 The following items are non-returnable:
Used, opened, or altered products
Customized or personalized items
Digital downloads or software
Clearance or final sale products
1.3 To request a return, email us at info@smartprinttech.com with your order number and the product(s) you’d like to return.
2. Return Process
2.1 Once your return is approved, we’ll provide clear return instructions, including the return address and shipping guidelines.
2.2 Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).
2.3 We strongly recommend using a trackable shipping service. SmartPrintTech is not responsible for lost or damaged returns.
3. Refunds
3.1 Refunds are issued to the original payment method after the returned item is received and inspected.
3.2 Please allow up to 3 business days after we receive your return for the refund to be processed.
3.3 Original shipping costs are non-refundable, unless the return is due to an error or defective product.
4. Damaged or Defective Items
4.1 If your order arrives damaged or defective, contact us immediately at info@smartprinttech.com with your order number and photos of the damage.
4.2 Depending on the situation, we’ll either issue a full refund or send a replacement item—at our discretion.
5. Exchanges
5.1 We currently do not offer direct exchanges. If you need a different size, color, or model, please return the original item and place a new order.
6. Late or Missing Refunds
6.1 If you haven’t received your refund yet:
Check with your bank or credit card company (processing times may vary)
Allow a few extra business days for the transaction to post
6.2 If it still hasn’t arrived, contact us at info@smartprinttech.com and we’ll be happy to help.
7. Contact Us
If you have any questions or concerns about returns or refunds, we’re here to assist you:
📧 Email: info@smartprinttech.com
📍 Address: 24 Waverly Pl, New York, NY 10003, USA
Thank you for shopping with SmartPrintTech. We’re committed to making your return and refund process as smooth and stress-free as possible.